Typical errors in a revocation instruction that lead to a “eternal” right of objection
We check if your instruction is incorrect, free of charge for you! You just have to send us your corresponding documents. But you may also like to know upfront, which typical errors occur in revocation instructions. Of course, the list cannot be conclusive.
1. Violation against the requirement of clear design
The instruction needs to be obvious for the policyholder, therefore it needs to be clearly designed. It must not get lost in the continuous text. Its highlighting can be done through bigger Typography, bold print, different color or framing.
2. Issues with regard to the formal requirements of the notice of objection by the policyholder
It was mandatory to point out to the policyholder, in which Form the revocation needed to be filed. For contracts, which were concluded before 31 July 2001, it was mandatory to file the objection in written form. For contracts as of 1 August 2001, the text format was valid. In many cases, the instruction was missing such a reference or the text format was required instead of the written form.
3. Incorrect information about the period of objection
The period of objection for contracts concluded until 7 December 2004, accounted for 14 days. From 8 December 2004, it accounted for 30 days.
4. Incorrect information at the beginning of the period of objection.
The period of the objection of 14 or 30 days starts with the reception of the insurance policies, the general conditions of the insurance and all the other consumer information. This needs to be pointed out to the policyholder. In many cases, this applicable term of these triggering documents is missing.
5. Missing or false terms of deadline
The period of objection is respected by the timely submission of the declaration of objection. The “timely” receipt of the statement by the insurer is not decisive for the deadline. This must also be pointed out in the instruction, for example by “the timely dispatch is sufficient”.
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